Send us an email at marketing@satopartsusa.com for any questions you may have.

The easiest and fastest way to find something in any of our stores is to use the Search located at the top left side of each page. Search throughout the entire site.

Our site is also a great place to browse. Click on any of the in-store categories listed on the left side of each store's home page. Visit our many specialty and manufacturer stores or explore our great buys and bestseller lists.

We've built our website with one thing in mind - enabling you and all our customers to buy products better. Within our internet superstore, you'll find many specialty stores you can shop from using the same easy checkout process. Visit any store from anywhere on our site by clicking on one of the store tabs at the top of the screen.

You can create an account by clicking HERE.

Edit your account on our website is easy, you can add/edit your account info including billing & shipping address in Your Account.

For your security, we will not email your password until you have correctly answered your hint question. If you can't remember your hint answer or password you can click the button reset to reset your password. A new password will be send into your email box when you select this option.

If there is an item missing in your order, please double check the order detail for that order in Your Account. If you need further assistance, please EMAIL US.

If you have a tracking or delivery confirmation number, follow the links below for more information. If you're not sure whether or not your order has been shipped, check the status of your orders in Your Account.

You may cancel entire orders when the order status is "Processing". You can cancel your order in Your Account. In order detail page, click on the link "Cancel Order".

If your shipment never arrived, please double check the tracking information in Your Account. If you need further assistance, please EMAIL US.

If there is missing parts in your product, please double check the detail for that product. If you need further assistance,, please EMAIL US.

We charges sales tax for orders shipped to California. Sales tax is automatically computed on both product(s) and shipping costs.

To view and print a copy of your receipt, log in Your Account, then select the order for which you need a receipt. Click on the 'View Receipt' button in your order detail page.

We accepts Visa, MasterCard, American Express, Discover, Visa Check Cards, and money orders, or cashier's checks denominated in U.S. dollars and drawn on a U.S. bank. We do not currently accept personal and business check, direct wire transfers, Smart Cards, or Flooz.

Since we do not think you should pay for your order until it is actually on its way, we will not bill you until your products, including backordered or preordered items, are actually shipped.

You must be at least 18 years old to have our permission to use this site. Our policy is that we do not knowingly collect, use or disclose Personally Identifiable Information about visitors under 18 years of age. If you are the parent or guardian of a minor under 18 years of age and believe that they have disclosed personally identifiable information to us, please EMAIL US so that we may delete the minor's information.

We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses our website.

If you choose to visit our website, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of California. If you have any concern about privacy at our website, please EMAIL US a thorough description , and we will try to resolve it. Our business changes constantly. This Notice and the Conditions of Use will change also, and use of information that we gather now is subject to the Privacy Notice in effect at the time of use. You should check our Web site frequently to see recent changes.

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

We knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting our website, you are accepting the practices described in this Privacy Notice. This Policy may change from time to time, so please check back periodically

We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses our website.

It's easy to initiate a return. Simply log in to your account. In order detail page, click on the link "Return Order" to request your RMA Number.

We automatically computes and displays shipping options/charges in the checkout page.

If you received the wrong product, please double check the order information in your account. If you need further assistance, please EMAIL US.

All products may be returned only when "defective" and within 14 days of your product's shipping date

All returns must include a Return Merchandise Authorization Number (RMA#).

To qualify for a refund, ALL items must be returned in their original condition, including the original packaging and containers, documentation, warranty cards, manuals, and all accessories. Do not mark or deface original manufacturer containers in any manner. We will not accept returns if packaging is not in its original condition - we will return such items to you. If you reject that return shipment, we reserves the right to liquidate the inventory and withhold credit. All costs related to return shipping must be paid by the customer.

Please allow approximately 10 business days for your return to be processed once it has arrived at the warehouse. The shipping charge is not refundable.

Due to shipper restrictions we cannot deliver to P.O. Boxes, APOs, FPOs, U.S. Territories or Internationally.

Account Policy - If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. satopartsusa.com does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use satopartsusa.com only with involvement of a parent or guardian. satopartsusa.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

This site is owned and operated by Sato Parts USA Corp.. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Sato Parts USA Corp. Copyright © 2009, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without satopartsusa.com.’s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

This site is owned and operated by satopartsusa.com. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of satopartsusa.com. Copyright © 2005, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without satopartsusa.com.’s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

THIS SITE IS PROVIDED BY satopartsusa.com ON AN "AS IS" AND "AS AVAILABLE" BASIS. satopartsusa.com makes no representations or warranties, either express or implied, of any kind with respect to the satopartsusa.com sites, their operations, contents, information, materials. satopartsusa.com expressly disclaims all warranties, express or implied, of any kind with respect to the sites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that satopartsusa.com, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the satopartsusa.com sites. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.

satopartsusa.com attempt to be as accurate as possible. However, satopartsusa.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by satopartsusa.com itself is not as described, your sole remedy is to return it in unused condition.

All requests for technical service and support should be made directly to the manufacturer in accordance with their terms and conditions. satopartsusa.com will provide on-line technical notes on most computer hardware products.