home > support
Contact Us
Please send us an email
Getting Started
How do I find my product?
How do I navigate the site?
My Account
How do I create an account?
How do I edit my account information?
I forgot my password.
Order Status
An item is missing from my shipment.
Has my order shipped?
How do I cancel my order/item?
My order never arrived.
My product is missing parts.
Pricing and Billing
Do I have to pay sales tax?
I need a copy of my receipt/invoice.
Payment Methods We Accept
When will my credit card be charged?
Privacy & Security
A special note about children's privacy
Automatic Information?
Conditions of Use, Notices, and Revisions
How Secure Is Information About Me?
Privacy Notice
What About Cookies?
Shipping and Returns
How do I return my product?
How much is my shipping?
I received the wrong product.
What is the Return Policy?
What is the Shipping Restrictions
Terms and Conditions
Account & Order Policy
Conditions of Use
Copyright and Trademark Notice
Disclaimer Of Warranties And Limitation Of Liability
Product Descriptions & Typographical Errors
Service and Support
Contact Us Top of page
Please send us an email

Send us an email at marketing@satopartsusa.com for any questions you may have.

Getting Started Top of page
How do I find my product?

The easiest and fastest way to find something in any of our stores is to use the Search located at the top left side of each page. Search throughout the entire site.

Our site is also a great place to browse. Click on any of the in-store categories listed on the left side of each store's home page. Visit our many specialty and manufacturer stores or explore our great buys and bestseller lists.

How do I navigate the site?

We've built our website with one thing in mind - enabling you and all our customers to buy products better. Within our internet superstore, you'll find many specialty stores you can shop from using the same easy checkout process. Visit any store from anywhere on our site by clicking on one of the store tabs at the top of the screen.

  • Once you're in a store, click on the categories along the left side to explore our deep selection of products.
  • Use the links in the upper right corner to get to important places like support and checkout from anywhere on our site.
  • Need help finding a particular product? Read our search tips.
  • My Account Top of page
    How do I create an account?

    You can create an account by clicking HERE.

    How do I edit my account information?

    Edit your account on our website is easy, you can add/edit your account info including billing & shipping address in Your Account.

    I forgot my password.

    For your security, we will not email your password until you have correctly answered your hint question. If you can't remember your hint answer or password you can click the button reset to reset your password. A new password will be send into your email box when you select this option.

    Order Status Top of page
    An item is missing from my shipment.

    If there is an item missing in your order, please double check the order detail for that order in Your Account. If you need further assistance, please EMAIL US.

    Has my order shipped?

    If you have a tracking or delivery confirmation number, follow the links below for more information. If you're not sure whether or not your order has been shipped, check the status of your orders in Your Account.

    How do I cancel my order/item?

    You may cancel entire orders when the order status is "Processing". You can cancel your order in Your Account. In order detail page, click on the link "Cancel Order".

    My order never arrived.

    If your shipment never arrived, please double check the tracking information in Your Account. If you need further assistance, please EMAIL US.

    My product is missing parts.

    If there is missing parts in your product, please double check the detail for that product. If you need further assistance,, please EMAIL US.

    Pricing and Billing Top of page
    Do I have to pay sales tax?

    We charges sales tax for orders shipped to California. Sales tax is automatically computed on both product(s) and shipping costs.

    I need a copy of my receipt/invoice.

    To view and print a copy of your receipt, log in Your Account, then select the order for which you need a receipt. Click on the 'View Receipt' button in your order detail page.

    Payment Methods We Accept

    We accepts Visa, MasterCard, American Express, Discover, Visa Check Cards, and money orders, or cashier's checks denominated in U.S. dollars and drawn on a U.S. bank. We do not currently accept personal and business check, direct wire transfers, Smart Cards, or Flooz.

    When will my credit card be charged?

    Since we do not think you should pay for your order until it is actually on its way, we will not bill you until your products, including backordered or preordered items, are actually shipped.

    Privacy & Security Top of page
    A special note about children's privacy

    You must be at least 18 years old to have our permission to use this site. Our policy is that we do not knowingly collect, use or disclose Personally Identifiable Information about visitors under 18 years of age. If you are the parent or guardian of a minor under 18 years of age and believe that they have disclosed personally identifiable information to us, please EMAIL US so that we may delete the minor's information.

    Automatic Information?

    We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses our website.

    Conditions of Use, Notices, and Revisions

    If you choose to visit our website, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of California. If you have any concern about privacy at our website, please EMAIL US a thorough description , and we will try to resolve it. Our business changes constantly. This Notice and the Conditions of Use will change also, and use of information that we gather now is subject to the Privacy Notice in effect at the time of use. You should check our Web site frequently to see recent changes.

    How Secure Is Information About Me?

    We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

    We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

    It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

    Privacy Notice

    We knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting our website, you are accepting the practices described in this Privacy Notice. This Policy may change from time to time, so please check back periodically

    What About Cookies?

    We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses our website.

    Shipping and Returns Top of page
    How do I return my product?

    It's easy to initiate a return. Simply log in to your account. In order detail page, click on the link "Return Order" to request your RMA Number.

    How much is my shipping?

    We automatically computes and displays shipping options/charges in the checkout page.

    I received the wrong product.

    If you received the wrong product, please double check the order information in your account. If you need further assistance, please EMAIL US.

    What is the Return Policy?

    All products may be returned only when "defective" and within 14 days of your product's shipping date

    All returns must include a Return Merchandise Authorization Number (RMA#).

    To qualify for a refund, ALL items must be returned in their original condition, including the original packaging and containers, documentation, warranty cards, manuals, and all accessories. Do not mark or deface original manufacturer containers in any manner. We will not accept returns if packaging is not in its original condition - we will return such items to you. If you reject that return shipment, we reserves the right to liquidate the inventory and withhold credit. All costs related to return shipping must be paid by the customer.

    Please allow approximately 10 business days for your return to be processed once it has arrived at the warehouse. The shipping charge is not refundable.

    What is the Shipping Restrictions

    Due to shipper restrictions we cannot deliver to P.O. Boxes, APOs, FPOs, U.S. Territories or Internationally.

    Terms and Conditions Top of page
    Account & Order Policy

    Account Policy - If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. satopartsusa.com does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use satopartsusa.com only with involvement of a parent or guardian. satopartsusa.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

    Conditions of Use

    This site is owned and operated by Sato Parts USA Corp.. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Sato Parts USA Corp. Copyright © 2009, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without satopartsusa.com.’s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

    Copyright and Trademark Notice

    This site is owned and operated by satopartsusa.com. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of satopartsusa.com. Copyright © 2005, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without satopartsusa.com.’s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

    Disclaimer Of Warranties And Limitation Of Liability

    THIS SITE IS PROVIDED BY satopartsusa.com ON AN "AS IS" AND "AS AVAILABLE" BASIS. satopartsusa.com makes no representations or warranties, either express or implied, of any kind with respect to the satopartsusa.com sites, their operations, contents, information, materials. satopartsusa.com expressly disclaims all warranties, express or implied, of any kind with respect to the sites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that satopartsusa.com, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the satopartsusa.com sites. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.

    Product Descriptions & Typographical Errors

    satopartsusa.com attempt to be as accurate as possible. However, satopartsusa.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by satopartsusa.com itself is not as described, your sole remedy is to return it in unused condition.

    Service and Support

    All requests for technical service and support should be made directly to the manufacturer in accordance with their terms and conditions. satopartsusa.com will provide on-line technical notes on most computer hardware products.

    This website is powered by Servora.